Privacy Policy

1. Introduction

Ruam Jai Family Legal Services ("Ruam Jai", "we", "us", or "our") is committed to handling your personal information with the same care and discretion we bring to every family matter we assist with. We recognise that when you come to us, you may be sharing details that are deeply personal, and we take that trust seriously.

This Privacy Policy describes what personal information we collect through our website at ruamfjai.club, how we use it, and the choices you have regarding that information. It applies to all visitors, clients, and anyone who contacts us through our online channels.

If you have any questions about how we handle your data, please reach out to us at [email protected] before using our website.

2. Data We Collect

Information You Provide

When you contact us or submit an enquiry form on our website, we may collect:

• Your full name
• Email address
• Phone number (if provided)
• A brief description of your enquiry or family matter
• Any additional details you choose to share in a message field

You are under no obligation to provide more information than is needed to respond to your enquiry. We ask only for what is necessary.

Automatically Collected Data

When you visit our website, certain technical information may be collected automatically, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search terms
• Device type (desktop, tablet, mobile)

Legal Basis for Processing

We process your personal data under the following legal bases, in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA):

• Consent — for optional analytics and marketing cookies, where you have given explicit agreement
• Legitimate Interest — for basic website analytics to improve the quality and accessibility of our service
• Contractual Necessity — to respond to your enquiry and provide the legal services you request
• Legal Obligation — where we are required to retain certain records under Thai law

Data Retention

We retain personal data only for as long as necessary for the purpose it was collected:

• Enquiry data: retained for up to 3 years after your last contact
• Client matter records: retained for 10 years as required by Thai legal regulations
• Analytics data: retained for up to 14 months
• Cookie consent records: retained for up to 12 months

3. How We Use Your Data

The personal information we collect is used only for the following purposes:

• Responding to your enquiry or scheduling a consultation
• Providing the legal services you have engaged us for
• Sending relevant updates about your matter or our services, where you have indicated interest
• Improving the content and usability of our website through anonymised analytics
• Complying with our legal and regulatory obligations under Thai law

Data Sharing

We do not sell, rent, or trade your personal information. We may share data in limited circumstances:

• Service providers: trusted third-party services that help us operate our website (e.g. analytics, secure hosting) under strict data processing agreements
• Legal requirement: where disclosure is required by a Thai court order or regulatory authority
• Professional advisers: where necessary and with your knowledge, in the context of delivering your legal matter

Marketing Communications

We will only contact you with information about our services if you have actively indicated that you would like to hear from us. You may withdraw this consent at any time by emailing [email protected].

4. Data Protection Measures

We take reasonable and appropriate steps to protect your personal data against unauthorised access, loss, or disclosure. These measures include:

• Encrypted connections: all data transmitted between your browser and our website is protected by TLS (HTTPS)
• Access controls: only authorised personnel with a specific need may access personal data
• Secure storage: data is held on servers with appropriate physical and digital security measures
• Regular review: our data practices are reviewed periodically to maintain appropriate standards

Breach Notification

In the unlikely event of a data breach that may affect your rights or interests, we will notify you and the Office of the Personal Data Protection Committee (PDPC) within 72 hours of becoming aware of the incident, as required under the PDPA.

5. Cookies

Our website uses cookies — small text files placed on your device — to help the site function and to understand how it is used. We use the following categories:

• Essential cookies: required for basic site operation, such as remembering your cookie preferences. These cannot be disabled.
• Analytics cookies: help us understand which pages are most useful and how visitors navigate the site. Used only with your consent.
• Marketing cookies: used to understand the effectiveness of any outreach we undertake. Used only with your consent.
• Preference cookies: remember settings you have chosen to improve your experience on return visits.

You can manage your cookie preferences at any time through our Cookie Policy page. Withdrawing consent for optional cookies will not affect the core functionality of the site.

6. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving your request.

7. Third-Party Links

Our website may contain links to external websites or resources. These links are provided for your convenience and information only. Once you leave our site, this Privacy Policy no longer applies, and we have no control over the privacy practices of other websites.

We encourage you to review the privacy policies of any external site you visit before sharing personal information there.

8. Children's Privacy

Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18.

If you believe that a minor has submitted personal data to us without appropriate parental or guardian consent, please contact us at [email protected] and we will take steps to remove that information.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last Updated" date at the top of this page.

If we make significant changes to how we handle your personal data, we will make reasonable efforts to notify you — for example, by displaying a notice on our website or contacting you directly where appropriate.

We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of our website following any update constitutes your acknowledgement of the revised policy.

10. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. We will do our best to address your query with care and in a timely manner.